Privacy Policy — Lets Connect

1. Who we are and how to contact us

Lets Connect is the controller of the personal data described in this policy. You can reach our privacy team at privacy@letsconnectcard.com or by post at 107 Sunbeam Street, Wolverhampton, WV2 4PG, United Kingdom.

2. Personal information we collect

• Account and profile data — name, job title, employer, phone number, email address, profile photo, social links, portfolio URLs and any additional fields you publish on your digital business card.
• Billing data — billing address, order history and plan selection. Full payment card numbers are collected and stored by our PCI-DSS certified payment processor, not by Lets Connect.
• Lead capture data — contact details submitted by people who open your profile and complete the lead form, stored inside the CRM area of your account.
• Support and correspondence — messages and attachments when you email or live-chat our support team.
• Device and usage data — IP address, approximate location derived from IP, browser type, operating system, referring URL, pages viewed and profile-open events.
• Cookies — session, authentication, preference and, subject to consent, analytics cookies.

3. How and why we use your information

• To provide the service you ordered — hosting your digital profile and providing customer support (performance of a contract).
• To operate lead capture and CRM features — storing contacts submitted on your profile (performance of a contract; legitimate interest).
• To secure our platform — fraud prevention and abuse detection (legitimate interests).
• To send transactional emails — order confirmations, password resets and security alerts (performance of a contract).
• To send marketing — with your consent, which you can withdraw at any time.
• To comply with legal obligations — retaining invoicing and tax records.

4. Cookies

We use strictly necessary cookies to keep you logged in. With your consent we also use analytics cookies. You can manage cookie categories at any time from the cookie banner.

5. Third-party processors

• Payments — Stripe.
• Hosting and database — managed cloud infrastructure.
• Email delivery — transactional email providers for order confirmations and support replies.

We do not sell your personal information.

6. How long we keep your data

We retain account and profile data for as long as your account is active and for up to 24 months after closure. Billing records are retained for 6 years. Support tickets are retained for up to 36 months.

7. Your rights

You have the right to request access to, correct, delete, restrict, object to, or port the personal data we hold about you, and to withdraw consent at any time. Email privacy@letsconnectcard.com — we will respond within 30 days.

8. How we protect your data

All traffic is served over HTTPS with TLS 1.2 or higher. Personal data at rest is encrypted using AES-256.

9. Complaints

If you are unhappy with how we have handled your personal data you can lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

10. Updates to this policy

We may update this policy from time to time. Continuing to use the service after an update means you accept the revised policy.