Refund Policy — Lets Connect

1. Eligibility window

You may request a refund on a one-time upgrade (Brand Presence or Business Add-ons) within 14 calendar days of purchase, provided the features have not been substantially used. Subscription plans (Pro, Ultra) can be cancelled any time; the current billing period runs to its end but is not part-refunded.

2. How to request a refund

Email returns@letsconnectcard.com with your account email, the plan or upgrade purchased, and a short reason. We reply within one business day.

3. Refund timelines

• Credit and debit cards — 3–10 business days depending on your card issuer.
• PayPal — 1–3 business days.
• Bank transfer — 3–5 business days.

4. Faults

If a paid feature does not work as described, contact us within 30 days of purchase and we will fix the issue or issue a full refund.

5. Statutory rights

Nothing in this policy limits your statutory rights. UK customers retain their 14-day right to cancel digital services under the Consumer Contracts Regulations 2013, subject to the exceptions in that legislation for services already fully performed with your consent.